Showing posts with label Topps customer service. Show all posts
Showing posts with label Topps customer service. Show all posts

Apr 20, 2011

Redemption Blues


"We do not honor expired redemptions" intones the Topps customer service rep in a cheerfully, ominous voice. 

"But it's such a rare pull, can't I at least tell you the story and see what can be done?", I say.

"Sure, but we don't honor expired redemptions"

No two words that grace a card engender such distress....expiration date.  This is expired, it is no more, it has ceased to exist....it is a dead card.

"I was opening a box of 2001 Topps Series 1 this week and the redemption said congratulations, you have just won a 1963 Topps 537 featuring Pete Rose.  Can I give you the authentication number and see if anything can be done?"

"We probably don't have this card in stock or probably gave it out in one of our giveaways.  Anyway, we don't honor expired redemptions."

"Is it possible to verify if it's in stock?"

"I'm sorry, we don't honor expired redemptions."

Yes, this redemption expired 4/25/2002.  It does state explicitly on the back of the card about being received no later than the expiration date. 

The redemption card is false hope, whether in 2001 or 2011.  The redemption card says you can get something, but you better have had the foresight to know to get it before the arbitrary date we set. 

Hindsight is 20/20, but foresight is 200/200, or in this case a 1963 Topps Pete Rose.

I am discouraged by the reams of expired redemption cards littering the tapestry of the hobby.  Tantalizing enticing and dreams of a received mail package burst.  Visions of the value of the pack lottery wither.

The redemption is expired; you may not return to former glory.

Aug 29, 2010

Topps Customer Service Comes Through

Like others I have read about, I was shorted a hit in my 2010 Allen & Ginter box. I contacted Topps customer service about the issue, and received the standard response about what to do. So I sent my receipt of purchase, all 24 pack wrappers from the box, the UPC code from the box, and a letter detailing the nature of the complaint to Topps. Within two weeks, I received this card in the mail.



I was pleased because of the quick response time and it completed the "guarantee" in the box. I'm disappointed because it was a hand-picked card from the Topps representative and removed the illusion of randomness from pulling it from a pack.

Even though Upton's not my favorite player, it is a nice card. So thank you Topps for your quick response and making sure that guarantees are kept, one way or another.

As a side note, does this mean my box gets more points for Gint-a-Cuffs (not that it matters in the standings)?